Return & Refund
SUNNIGOO stands behind the quality of every product sold and delivered by our team, hoping that each and every customer's expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (this valid purchase is only available on sunnigoo.shop).
Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time).
Before starting the return process, you should fill out and send a return form to lemon@hzneighbor.com, preferably with a photo or video of where the product was damaged.
After approval by SUNNIGOO, Customer Support will share the corresponding return address with you; products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.
Please return the product and provide the tracking number and query link to SUNNIGOO within 7 days. Otherwise, the request will be processed as expired.
For products purchased from sunnigoo.shop:
Bought but not yet shipped (cancellations):
The full price of the order will be released to your account within 14 workdays after we receive your refund request form.
Product is shipped out (cancellations):
Once a parcel is dispatched and cannot be intercepted, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for the associated shipping fees.
Pre-orders and cancellations of pre-orders:
For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.
Product was delivered:
Orders from sunnigoo.shop can be returned within 14 days upon receiving; you can request return & refund service without providing any reason and you shall be responsible for the return shipping fee;
Orders from sunnigoo.shop can be returned within 14 days upon receiving; if the product has a manufacturing defect or is damaged during transport, you can contact the SUNNIGOO customer service team at sunnigoo.shop to request a return & refund service.
SUNNIGOO will be responsible for the return shipping fee. Within 14 workdays after receiving the return package, the original purchase price will be refunded to your account.
Used articles:
We do not offer a return of used items, except in the EXTREME cases of breakage/malfunction.
For products purchased not from sunnigoo.shop:
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.
- *Please note: This website only accepts true purchases from sunnigoo.shop. This means if you got one product from other sales like Amazon, AliExpress, Temu, CDiscount, TikTok, Allegro, eBay, Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from sunnigoo.com.
Return notes:
When applying for a return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.
The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals, and complimentary items.
And all the labels and logos of the returned items show no signs of tampering or alteration.
Unauthorized return or cash on delivery without the seller’s consent will be rejected.
The return policy works only for purchases direct from sunnigoo.com or sunnigoo.shop.
Contact us
lemon@hzneighbor.com
EU & French Consumers — Your Statutory Right of Withdrawal
If you are a consumer residing in the European Union, the following conditions apply in addition to the commercial policy above. Where they differ, these statutory rights take precedence.
Right of withdrawal
In accordance with Article L.221-18 of the French Consumer Code (transposing Directive 2011/83/EU), you have the right to withdraw from this contract within fourteen (14) days of taking physical possession of the goods, without giving any reason. To exercise this right, you simply need to inform us of your decision before the expiry of the period.
How to exercise it
Send an unambiguous statement (letter or email clearly expressing your wish to withdraw) to lemon@hzneighbor.com. You may use the model withdrawal form below, though it is not mandatory.
Effects of withdrawal
- We reimburse all payments received from you, including standard delivery costs, no later than fourteen (14) days after being informed of your decision.
- Reimbursement is made using the same means of payment you used for the original transaction, at no cost to you.
- We may defer reimbursement until we have received the goods back.
- You must send the goods back within fourteen (14) days of informing us of your withdrawal.
Conditions and liabilities
- You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.
- Return shipping costs for a simple withdrawal are borne by you; where the return is due to a defect, damage in transit or our error, we bear the full return cost.
- This right of withdrawal does not remove your rights where the goods are defective, damaged or not as described.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To HK ZEROTRACK INTELLIGENT TECHNOLOGY LIMITED — lemon@hzneighbor.com
— I hereby give notice that I withdraw from my contract of sale of the following goods:
— Order number: …………. Received on: ……/……/……..
— Consumer name: …………. Consumer address: ………….
— Date: ……/……/…….. Signature (if sent by post): ………….
Dispute resolution
In the event of a dispute, you may have recourse free of charge to the consumer mediator of your choice, or use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr (Regulation (EU) No 524/2013).
Contact us
lemon@hzneighbor.com