Shipping policy

Shipping Policy

Last updated: September 2026

sunnigoo shop ships e-bikes, e-scooters, and accessories from our warehouse partners to customers across Europe and North America.

1. Order Processing Time

Orders are processed within 1–3 business days (Mon–Fri, excluding public holidays) after payment confirmation.
Orders placed on weekends or holidays begin processing the next business day.
You will receive a shipping confirmation email with tracking once your order leaves the warehouse.

2. Estimated Delivery Times

Destination	Estimated Transit Time
United States	5–10 business days
European Union (major countries)	5–12 business days
United Kingdom	7–14 business days
Other regions	10–20 business days

Delivery estimates are indicative and not guaranteed. Customs processing, remote-area surcharges, weather, and carrier delays may extend these times.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, product weight, and dimensions. Any free shipping promotions, where offered, apply to eligible destinations and will be shown at checkout.

4. Duties, Taxes & Import Fees

EU orders: orders shipped to the EU include VAT where IOSS (Import One-Stop Shop) applies, so no additional VAT is collected on delivery in most cases.
US orders: under current US de minimis rules, most orders under the threshold enter without import duty; thresholds and rates may change — any applicable charges are the responsibility of the customer.
Other destinations: import duties and taxes, if applicable, are the responsibility of the recipient.

5. Large & Bulky Items (E-Bikes / E-Scooters)

Oversized items ship via freight or dedicated parcel carriers and may require a scheduled delivery appointment;
Some carriers deliver to the curb or building entrance only — the driver may not bring the item inside or up stairs;
Products containing lithium-ion batteries are shipped in compliance with UN 3171 / UN 3481 dangerous goods regulations, which can occasionally add 1–3 days to processing.

6. Delivery Issues

Tracking not updating: allow 48–72 hours for carrier scans to appear; contact us if tracking shows no movement after 5 business days.
Lost package: contact us at lemon@hzneighbor.com and we will open a carrier investigation and arrange a replacement or refund.
Damaged on arrival: note the damage with the carrier if possible, photograph the packaging and product, and contact us within 7 days (see our Refund & Return Policy).
Wrong address: we ship to the address entered at checkout. Please double-check before completing your order; we cannot redirect packages after dispatch.

7. Remote Areas

Deliveries to islands, remote regions, and areas outside standard carrier coverage may incur extended transit times and additional surcharges, shown at checkout where applicable.