Privacy Policy

Last updated: 16 September 2026

Data controller

HK ZEROTRACK INTELLIGENT TECHNOLOGY LIMITED
Room 04N1, 2/F, Wing Hing Industrial Building,
83-93 Chai Wan Kok Street, Tsuen Wan,
New Territories, Hong Kong
Business Registration Number: BR 78478378 (Hong Kong — Companies Registry)

Data we collect

Order data: name, delivery and billing address, email address, telephone number, order contents, payment confirmation.
Browsing data: IP address, device and browser type, pages visited, interactions — processed by cookies and similar technologies.
Support data: messages exchanged with our customer service.

Purposes and legal bases

Performance of the sales contract (order processing, delivery, after-sales service).
Our legitimate interest in preventing fraud and improving the website.
Your consent for non-essential cookies, targeted advertising and affiliate tracking.
Compliance with legal obligations, in particular accounting and tax obligations.

Recipients

Your data may be shared with: our carriers (DHL, DPD, UPS, GLS), our payment providers, our e-commerce platform Shopify Inc. (hosted in Canada and the United States), and — where you have given consent — our advertising and affiliate partners such as Awin.

Transfers outside the European Union are carried out under appropriate safeguards, in particular the European Commission’s Standard Contractual Clauses.

Retention periods

Order data: retained for the period required by applicable accounting and tax obligations.
Support data: retained for three years after last contact.
Cookie identifiers: retained for a maximum of thirteen (13) months, and consent is renewed thereafter.

Your rights under the GDPR

In accordance with Regulation (EU) 2016/679 (GDPR), you have the rights of access, rectification, erasure, restriction of processing, objection and data portability.

To exercise them, write to lemon@hzneighbor.com. We respond within one month. You may also lodge a complaint with your national data protection authority (in France, the CNIL).

Cookies

No non-essential cookie is set without your prior consent. You may change your preferences at any time from the consent banner accessible at the bottom of each page. Details are set out in our Cookie Policy.